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Open Your Account With the Rules in Hand

Every rule we hold you to sits on this one page: how you open an account, how bKash, Nagad and Rocket deposits reach your wallet, and what happens when something goes wrong.

Plain-English clausesbKash, Nagad, RocketWallet verification rulesLocal law governs access
4777apk Open Your Account With the Rules in Hand
DATA AND SAFETY

See How We Handle Your Data

Terms only mean something if the operator sticks to them, so here is how we handle the parts that touch your data. Wallet numbers you verify at sign-up are matched against your own bKash, Nagad or Rocket account before a withdrawal leaves, and that check is logged. Small cookies keep you signed in between visits on a mid-range Android; they don't follow you elsewhere. If you want a detail corrected or removed, message support in writing — we confirm who you are, act on it, and say what we kept and why.

What we store We keep the details you give at sign-up, your verified wallet numbers and a record of deposits and withdrawals. That record is what lets us settle a dispute about a Rocket transfer months later.
Cookies on this page This page sets only what it needs to remember your session and language choice. You can clear them in your Android browser settings at any time; the terms still read the same.
Keeping your login safe Your password and the one-time code are the two keys to the account. We never ask for either over chat, phone or email, and no genuine message from us will request your bKash PIN.
Changing or removing data Ask support and we correct anything wrong, then delete what we no longer need to keep for payment records. Some transaction history stays as long as the law requires it.
SUPPORT CHANNELS

Reach Support About Any Clause

Questions about a clause are handled by the same people who run the wallet, so you don't get bounced between teams. Start with the chat inside your account if you're signed in; it keeps the thread tied to your profile and your transaction history. If you're locked out, use the email registered on the account. Tell us the clause or the word you're stuck on, not just a vague complaint — we can quote the exact line back and explain what it means for your bKash, Nagad or Rocket deposits.

Live account chat Signed in? Open the chat from your account wallet and a Bangladesh support agent picks up the thread. Say which term you're querying and paste the bKash, Nagad or Rocket transaction ID if money is involved.
Email for written requests Write to our support mailbox from the email registered on your account. That lets us match your message to the right profile before we answer anything about terms, closures or data requests.
Close or amend a profile Ask in writing if you want your account closed or your stored details corrected. We confirm identity through the number on file, then act on the request and confirm back to you.

Questions We Hear About the Terms

Six questions come up again and again from Bangladesh accounts, so we've answered them here in the same plain wording the terms use. Read these before you fund a wallet — most disputes we see start with a deposit sent from a number that isn't the account holder's. If your question isn't listed, open the chat inside your account; whether it's a Rocket transfer or a round of Crash Fast Lift, a person replies.

Message support from your registered number and ask us to close it. We confirm your identity first, then settle any remaining balance to your bKash, Nagad or Rocket wallet before the account is shut.

We can only accept funds from a wallet registered in your own name. A third-party bKash or Nagad transfer is held while we check it, and it may be returned to the sender.

Yes. Adding a rail such as Upay or a bank transfer means new wording for that method, and we publish it on this page before the option appears on your cashier screen.

Local law where you live, along with the eligible regions we can serve. Access depends on your local law, and if a rule here conflicts with it, the local rule takes priority.

You can. Send your request from the email on your account and support will reply with the current wording as a plain text file you can keep or print.

Any change that affects deposits, withdrawals or account access is posted on this page before it applies, and we flag it inside the account wallet so you see it at your next visit.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.